Support

Need help? Email us and we'll reply within 2 business days.

Please include your headset model, the game version (shown on the main menu), and what happened.

Survive the Zombies FAQ

Where is my progress saved?

Your run history and unlocks are saved on your headset. If Meta cloud backup is turned on for your account, Meta may also back up this save data so it can be restored on a new device.

How do I reset my progress?

Uninstalling the game removes local save data from your headset. If you use Meta cloud backup, you can also delete the backup from your Meta account settings.

The game won't start or crashes

Restart your headset and make sure both the system software and the game are up to date. If it keeps happening, email us with the details above.

How do I request a refund?

Purchases on the Meta Horizon Store are refunded through Meta under its refund policy, not by us directly.

How do I unsubscribe from emails?

Every email has an unsubscribe link at the bottom, or email us and we'll remove you.

Privacy & data

See our Privacy Policy and data deletion instructions.